Introduction

"Batra" platform is committed to protecting the privacy of users and securing their personal data in accordance with the laws in force in the State of Qatar. This policy explains how we collect, use and protect the personal data you provide when you use the website or application and associated services. By using the Site or App, you agree to the provisions set forth in this Policy.

Information We Collect

We collect personal information provided by the user when registering or making transactions on the platform. This information may include:

• Full Name
• Email address
• Phone Number
• Residential address
• Payment information such as credit card or bank account details

We also collect non-personal information related to your use of the Platform such as IP address, browser type, device used, and browsing activity within the Platform. In addition, we may collect anonymous information that does not reveal the user's personal identity, such as statistics about how visitors use the platform.

How we collect information

• We collect information when a user registers on the platform, submits inquiries, or subscribes to the services provided through the platform.
• We collect certain information automatically when you use the Platform through cookies or similar technologies.
• We may obtain additional information about you from trusted third-party sources, such as payment service providers, to improve data accuracy and ensure that the Services are provided correctly.

Use of Information

We use personal data to provide services requested from users, such as:

• Manage their accounts
• Interaction with activities related to buying and selling
• Processing financial transactions

We also use your contact details to communicate with you about updates on the Platform, special offers, or to provide important notices regarding the services you use. We use the data we collect to analyze the use of the platform, improve the services offered, and personalize the experience for users according to their preferences. We may use user data to ensure security and protection, such as monitoring suspicious or illegal activities, and protecting the platform from cyber threats. We may use your data if it is necessary to comply with any law or legal system we adhere to, or to protect our legal rights or the rights of users.

Information Sharing

We may share personal information with authorized service providers who assist us in operating the Platform or providing services, such as payment service providers, hosting companies, or data analytics companies. These providers are required to commit to protecting and using your data solely for the purposes of providing services. We may be compelled to disclose personal information if we are required to do so by law, or at the request of legal or regulatory authorities. In the event of a company merger or sale of part of our business or assets, we may share user data as part of that process.

Data protection

We take advanced security measures to protect your personal data from unauthorized access, use, modification or disclosure. Information is stored in secure environments while ensuring compliance with legal data protection standards. Access to user data is permitted only to authorized individuals, who need this information to provide the Services.

User Rights

• The user has the right to access their personal data that we hold. If you would like to receive a copy of your data, you can make a request, and we will provide you with the required information within the limits of applicable laws.
• If your personal data is inaccurate or needs to be amended, you can request correction of this data.
• You can request the deletion of your personal data from our system at any time. We will delete data in accordance with Qatari laws, unless we are obliged to retain it for legal or operational reasons.
• You can request that the processing of your personal data be restricted in certain cases, such as when you have an objection to the accuracy of the data or its use for certain purposes.
• You have the right to object to the processing of your data for marketing or analytical purposes.

Cookies

We use cookies to improve the user experience on the platform. Cookies help us understand how the platform is used and customize the content according to the user's preferences. You can control cookie settings across your browser, including blocking or deleting them. However, disabling cookies may reduce the efficiency of the platform and you may not be able to use some functions.

Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected, including legal, regulatory or accounting purposes. When determining the appropriate retention period for data, we take into account the size and nature of the data, the purposes of its processing and whether the purposes can be achieved through other means.

International data transfer

Sometimes we may need to transfer your personal data to service providers in other countries, provided we ensure an adequate level of protection in accordance with applicable laws. By using the Platform and submitting your data, you consent to the transfer of personal data outside Qatar if this is necessary for the provision of the Service.

Modifications to the Privacy Policy

We reserve the right to amend or update the Privacy Policy at any time in line with legal or operational variables. Users will be notified of any changes via email or through a notification on the platform. By continuing to use the Platform after making any amendments to the Privacy Policy, you agree to the amended terms.